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About us / Reservations policy

Consult the Hotel Universel Rivière-du-Loup reservations policy before you reserve.

Useful information 

Check-in: From 16h00 - Check-out: 11h00.

Excellence and Club Priviledge sections: It is preferable to leave your luggage in the car for your check-in. Since those sections are behind the hotel, it will be faster to drive around the hotel to have acces to the rooms.

 

Guaranteed Reservations:

Reservations guaranteed by credit card will be honoured up to 11 p.m. on the day of arrival. For arrivals later than 11 p.m., the person making the reservation must confirm the hour of arrival with the hotel reservations service. If the client has not contacted the hotel by 11 p.m. to confirm his late arrival, the reservation will be cancelled (for the whole stay) and the first night will be billed to the client.

 

Unguaranteed Reservations:

If a credit card has not been used to guarantee the reservation or if no deposit has been paid, the reservation is not guaranteed. Such unguaranteed reservations will be honoured up to 4 p.m. of the day of arrival, after which they will be cancelled if the client has not called to confirm his arrival and given his credit card number.

Any reservation made by an organization is considered to be guaranteed by the organization. Cancellation of such group reservations must be received at least 48 hours before the specified arrival date/time. For any cancellation less than 48 hours before the specified arrival date/time, the first night of the reservation will be billed to the organization and, in the case of a reservation for several days, the balance of the reservation will be automatically cancelled.

 
Group Reservations:


These reservations are guaranteed until 11 p.m. on the day of arrival. For arrivals later than 11 p.m., the person making the reservation must confirm the hour of arrival with the hotel reservations service. If the client has not contacted the hotel by 11 p.m. to confirm his late arrival, the reservation will be cancelled (for the whole stay) and the first night will be billed to the organization.

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Motorcycle Getaway package

From 102$ per person*

Expeditions in Bas-Saint-Laurent packages are perfect to travel through Bas-Saint-Laurent region by bike, motorbike or snowmobile.

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Seasonnal promotion

From $123 per person*

A seasonnal promotion to enjoy simple life pleasures !

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Sunday Brunch

From $21,95*

Brunch every sunday morning at the restaurant La Verriere.

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Jet-Set Package

Enjoy a 25% discount on packages including 2-night accomodation, 2 dinners, 2 breakfast and 2 health cares per person.Valid from Sunday to thursday included